Question 1

How does Beritus improve HCAHPS scores?

Accepted Answer

Beritus integrates with your hospital's EHR system and automatically sends patients personalized messages at every HCAHPS-relevant clinical moment — nurse assignment, physician rounding, medication orders, discharge initiation — ensuring patients feel informed and heard throughout their stay. This directly improves performance across all 8 HCAHPS domains without requiring any additional work from clinical staff.

Question 2

How much VBP reimbursement can a hospital recover with Beritus?

Accepted Answer

CMS withholds 2% of every hospital's Medicare base operating revenue under the Value-Based Purchasing program. A 2-star hospital recovering to 3-star performance typically recovers hundreds of thousands of dollars annually. A 200-bed hospital with $120M in Medicare base revenue can recover an estimated $480K/year in lost VBP reimbursement. Use our ROI calculator to see your specific hospital's gap.

Question 3

How long does it take to deploy Beritus?

Accepted Answer

Beritus deploys in 2–4 weeks via Redox middleware integration with your existing EHR system (Epic, Cerner, or others). No new IT project. No staff training. No workflow changes. We configure the integration, test message sequences against your clinical event types, and go live.

Question 4

Is Beritus HIPAA compliant?

Accepted Answer

Yes. Beritus is HIPAA-compliant by architecture. Patient PII is processed in memory and purged immediately after message delivery. No PHI is written to disk or retained in logs. All data in transit uses TLS 1.3 encryption. A signed Business Associate Agreement (BAA) is provided to every hospital before go-live. SOC2 Type II certification is targeted for Q4 2026.

Question 5

What is the new HCAHPS Care Coordination domain?

Accepted Answer

As part of HCAHPS 2.0, CMS added a Care Coordination composite measure that will begin public reporting on Care Compare in October 2026. It measures how well hospital staff coordinate the patient's care journey — communication across care teams, transition planning, and follow-up. This new domain will directly impact VBP scoring beginning in FY 2030. Hospitals that establish strong Care Coordination performance now will be positioned for competitive advantage when public reporting begins.

Question 6

What EHR systems does Beritus integrate with?

Accepted Answer

Beritus integrates with Epic, Cerner (Oracle Health), and any EHR that supports Redox middleware connectivity. Phase 1 deployment uses Redox for fastest time-to-live (2–4 weeks). Phase 2 adds FHIR R4 direct integration. Phase 3 includes Epic App Orchard and Oracle Health Code direct certification.

Your HCAHPS Score IsCosting You Money.See Exactly How Much.

Your HCAHPS Score Is
Costing You Money.
See Exactly How Much.