Real-time behavioral intelligence across all 8 HCAHPS domains — triggered by your EHR, domain by domain, the moment care happens. The first signal your scores are moving. Months before CMS confirms it.
Press Ganey results arrive 4–6 weeks post-discharge. CMS publishes star ratings using data that's 9–12 months old. By the time you see a score decline, hundreds of patients have already had the same experience. The gap between care delivered and scores published isn't just financial — it's an intelligence failure.
Based on CMS Hospital VBP program data. Recovery rates estimated from published distribution of TPS scores by star tier. Actual results vary by facility. Source: CMS IPPS Final Rules, HCAHPS Fact Sheet (Dec 2024).
The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey was designed to give patients a standardized voice about their hospital experience. Since 2012, CMS linked those voices directly to hospital reimbursement through the Hospital Value-Based Purchasing program. Today, every IPPS-participating hospital in the United States has 2% of its Medicare base operating revenue withheld annually — with reimbursement determined by how that hospital performs across clinical outcomes, patient safety, efficiency, and patient experience domains.
The patient experience component — weighted at 25–30% of the Total Performance Score — is determined entirely by HCAHPS survey results. And for most 2- and 3-star hospitals, HCAHPS is the highest-ROI lever they have. Clinical quality scores take years to move. Efficiency metrics require operational restructuring. But HCAHPS scores respond directly and measurably to how consistently patients feel informed, heard, and supported during their stay — which is exactly what a well-designed patient experience platform can systematically improve.
In 2025, CMS rolled out HCAHPS 2.0, the most significant update to the survey since its national implementation in 2006. The updated instrument adds new sub-measures, introduces online survey administration to capture younger patient demographics, and — critically — adds a Care Coordination composite measure that will become publicly reported on Care Compare in October 2026. Hospitals that begin building Care Coordination performance now will establish competitive baselines before the broader market understands what’s at stake.
Beritus was built for this environment. The platform doesn’t ask clinical staff to do more — it works invisibly alongside the care your team is already delivering, capturing the behavioral signals that translate directly into HCAHPS survey responses, domain scores, star ratings, and ultimately, recovered Medicare VBP reimbursement.
Every clinical event in your EHR is a behavioral data point. Beritus reads those events, closes the communication loop with the patient, and surfaces real-time domain-level intelligence to your dashboard — without touching a single clinical workflow.
This is not a reminder system. It is not a new portal to log into. Beritus is infrastructure — it runs entirely beneath the clinical layer. The only thing your team ever sees is an escalation alert when a patient flags a concern. Everything else is invisible to them, and visible to you.
Beritus maps automated SMS sequences to all 8 dimensions that feed your VBP Patient Experience score — from admission through 14 days post-discharge.
As part of HCAHPS 2.0, CMS added a Care Coordination composite measure that will begin public reporting on Care Compare in October 2026, based on full calendar year 2025 discharge data. That means hospitals are already building — or failing to build — their Care Coordination performance baseline right now, without knowing it. Beritus covers Care Coordination from day one of deployment, capturing every D+3 and D+7 post-discharge touchpoint automatically.
The VBP payoff takes 12–18 months because that's how CMS works. But the intelligence — and the proof — starts immediately. Here's exactly what you have and when.
Answer four questions. We'll show you your estimated behavioral intelligence gap — the domains where your real-time signal is weakest and where your VBP exposure is highest.
Adjust the inputs below to see your hospital's estimated annual VBP recovery gap — and what a single star improvement recovers.
Based on CMS VBP program data and published HCAHPS score distributions. Recovery rate estimates are conservative. Actual results depend on baseline performance, facility size, and implementation. Source: CMS IPPS Final Rules, Beauvais et al. (2023) PMC10606508.
Enter your hospital name. We pull your public CMS data and show you your domain scores, your peer ranking, and your estimated VBP gap. No sales call required.
We're building this product with a small cohort of hospital partners — not for them. Founding Partners pay during development and shape the roadmap directly.
We are intentionally limiting the first cohort to ensure every founding partner receives direct founder attention, custom EHR configuration, and measurable results within the first quarter.
Every workflow was designed with compliance as the foundation. Your legal and compliance teams will find what they need here — and nothing they don't expect.
If you’re a CNO, CFO, or VP of Patient Experience evaluating HCAHPS improvement solutions, these are the questions that matter. Answered directly.